Privacy Policy
Effective Date: 26 May 2023
This Privacy Policy describes how The Twisted Cloth ("we," "us," or "our") collects, handles, and processes data of our customers and visitors ("you" or "your") when you interact with our website and make use of our services.
1. Information We Collect
1.1 Personal Information:
We may collect personal information that you voluntarily provide to us, such as your name, email address, shipping address, billing information, and contact details when you place an order or create an account on our website.
1.2 Usage Data:
We may also collect non-personal information about your interactions with our website, such as your IP address, browser type, referring/exit pages, and the dates/times of your visits. This information is collected through cookies and similar technologies to improve our website and enhance your experience.
2. Use of Collected Information
2.1 Provision of Services:
We use the information collected to process and fulfill your orders, provide customer support, and communicate with you about your purchases, including order confirmations and updates.
2.2 Personalization and Improvement:
We may use the information to personalize your experience on our website, recommend products or promotions that may be of interest to you, and improve our products and services based on your feedback and preferences.
2.3 Marketing Communication:
With your consent, we may send you marketing communications, such as newsletters and promotional offers. You have the option to unsubscribe from these communications at any time.
2.4 Legal Compliance:
We may use your information to comply with applicable laws, regulations, or legal processes, and to protect and defend our rights, property, or safety.
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These providers have access to your information only to the extent necessary to perform these tasks on our behalf and are obligated to maintain its confidentiality.
3.2 Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies or law enforcement).
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the contact information provided below.
6. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate measures to remove the information from our records.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at hello@thetwistedcloth.co.za
